Shipping policy

Thank you for shopping with Birmnova. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays).

  • During high-volume periods (sales, promotions, holidays), processing times may be slightly extended.

Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Time & Delivery

Estimated delivery times depend on your location:

  • United Kingdom: 2–4 business days

  • Europe: 7–14 business days

  • International Orders: 10–20 business days

Please note that delivery times are estimates, not guarantees. Delays may occur due to customs clearance, weather conditions, or carrier issues.

Shipping Costs

  • Shipping fees (if applicable) are calculated and displayed at checkout.

  • We may offer free shipping promotions from time to time.

Tracking Information

  • Once your order is shipped, you will receive a tracking number via email.

  • Tracking updates may take 24–72 hours to appear.

Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, or taxes.

  • These charges are the responsibility of the customer and are not included in the product price or shipping cost.

  • Birmnova is not responsible for delays caused by customs.

Incorrect or Incomplete Address

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

  • If an order is returned to us due to an address issue, reshipping fees may apply.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery time:

  • Please allow a few extra days for unexpected delays.

  • Contact us at info@birmnova.com with your order number, and we’ll be happy to assist you.

Damaged Packages

If your order arrives damaged:

  • Please contact us within 48 hours of delivery

  • Include clear photos of the damaged item and packaging

We’ll work quickly to resolve the issue.

Contact Us

For any shipping-related questions, feel free to reach out:

📧 Email: info@birmnova.com
🌐 Website: https://birmnova.com